Troubleshooting the NateChrony

There’s no WiFi
The NateChrony will always create the ChronyX Wi-Fi network, ensure there are no other networks with the same name nearby. If it is not connecting to an existing Wi-Fi network, perform a Wi-Fi password reset and reconfigure.
If connecting to an existing network, connect to the ChronyX network first and view the IP address in the lower left of the screen. If it is 0.0.0.0 then it has not connected successfully to an existing network.

I cannot access the web page
The NateChrony page is not a webpage on the internet, it is the NateChrony that serves the web page, so you must be connected to the Chrony Wi-Fi network - or connected to the same existing Wi-Fi network to be able to access the NateChrony web page. Check your device is connected to the Chrony Wi-Fi network & remains connected, by inspection of the Wi-Fi icon, typically at the top of your devices screen. If you are using an existing network, ensure there is an IP address in the lower portion of the screen.

The Wi-Fi drops out after a shot
If both sensors are not triggered within a certain time (>0.5fps) it assumes there is a sensor problem, will reset & do a sensor check on bootup. If you get resets it is most likely due to a dirty sensor or mis-alignment of an adapter. Follow the procedure to remove any obstructions and clean the sensors, then perform a drop testing using the supplied test pellet. It is recommended to periodically clean your barrel using a cleaning pellet, especially after any tuning or lubing work.

The voice readout on iPhone/IOS doesnt work
The voice readout uses JavaScript speach synthesis, which was supposed to be fully supported on Safari on IOS mid 2013. It also worked on our (old) test device, But Apple… When you open or switch to the shoot page, click ‘clear shots’ which should help your device read the results.

It is not detecting my shots
The pellet must pass both sensors to register a shot. Use the troubleshooting procedure (dropping the supplied test pellet through the NateChrony) to verify it is functioning correctly. If this is successful - then it is an alignment issue. Ensure the adapter is correctly and firmly installed on the barrel.
You can check the IR transmitters are working by removing the top cover, power the NateChrony and use your mobile phone to see that both transmitters (2 legs) are glowing a faint purple colour.

Odd speed readings
This will be due to a dirty or blocked sensor - if the calculated speed is too high (>2,500fps) or too low (<0.5fps) we’ll throw an error result which indicates it detected a shot - but something isnt correct. Follow the cleaning procedure


I’ve lost my WiFi passwords and cant connect
Perform the factory reset procedure below.


Factory Reset
Save or export any data before you do this procedure, as everything will be lost!

  1. Remove the NateChrony from the rifle
  2. Remove any power from the NateChrony
  3. Insert an object/finger into the front sensor & keep it in there
  4. Power up the NateChrony & count 3-4 seconds (must be less than 5sec)
  5. Remove the object/finger

This will remove all stored and configuration information from the NateChrony:

  • WiFi Settings
  • Speed calibration
  • Units preference
  • Voice preference
  • Comment/Description
  • Pellet weight
  • Current shot string
  • Saved shot strings


Last Updated: 2024-11-05 10:22:16 +1000 +1000